![]() I’m a bit of a germ freak, but felt incredibly comfortable the entire time.I rarely take the time to leave a review, but this place is worthy of an exception. Anyway, the room was stunning, clean, and modern. That woman deserves some major kudos from management - as someone who has spent time in the service industry, I recognize a quality employee when I see one. There was a small issue getting our room keys activated, but Susie (I believe that was her name) was incredibly kind and apologetic, and let us into our room while she had the issue resolved, later bringing our keys up to us. A friend and I showed up without a reservation on Saturday evening, 12/30/17, and were pleased from the moment we walked in. Well, when the stars aligned and I needed a room in Jackson, I knew exactly where I wanted to go. ![]() I was curious, as I’d never seen the name “Home2,” but figured that I’d never have a reason to check it out given its close proximity to home. I live about 45 minutes southwest of this hotel and watched it come to life during trips down 94. I rarely take the time to leave a review, but this place is worthy of an exception. We hope that you do choose to stay with us again next time you are in the Jackson area and hope the situation does not have an impact on your view of our hotel or the city of Jackson. (This bill was on auto pay and already paid). I received a call just last week from someone claiming they were with AT&T and wanted my credit card to pay a past due bill or threatened to shut my service off. This has been a well known scam for quite sometime nationwide that doesn't just impact hotels directly. As a safe measure in recognizing this scam, if any hotel does request this, please let them know you will come to the front desk to handle the situation. Our front desk agents as well as any hotel, no matter what the brand, should never ask for your personal information over the phone when you are an in-house guest. Good day, We are pleased to see that you enjoyed your accommodations while staying at our property and we are apologetic for the experience you had in relation to the phone call you referenced. If you would like to book again in the future, please contact me directly for a special discount. We hope you do choose to stay with us again if you need lodging in the Jackson area so we can change your perception from your past stay. I was not made aware of any issue at check out but if you would like to discuss that further, please contact me. We offer juices, flavored water, milk, yogurt, cereals, oatmeal with 9 fresh toppings, artisan sandwiches, omelettes, breakfast bowls, breads/bagels, fresh fruit, and a multi-grain waffle station with many toppings. ![]() Our "Inspired Table" has many breakfast options to suit a wide variety of guests likes. We are very proactive with our pest control during Michigan winters which are notorious for these types of bugs, apparently your room was the exception not the norm. I apologize on behalf of my hotel that your room was not satisfactory, had you let my front desk know, they would of been more than happy to change your room for you. Thank you choosing to stay with us during your time in Jackson, MI. ![]()
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